Monitoring centre for telecom services on cards: BTRC | The Daily Star
12:00 AM, April 29, 2018 / LAST MODIFIED: 12:58 AM, April 29, 2018

Monitoring centre for telecom services on cards: BTRC

The telecom regulator plans to set up a separate monitoring centre for about Tk 15 crore as part of its efforts to improve the quality of services in Bangladesh.

All telecom service providers, including mobile operators, WiMAX and internet service providers will have to be connected with the centre, said Shahjahan Mahmood, chairman of the Bangladesh Telecommunication Regulatory Commission.

The main part of the centre will be called the monitoring and data management system and through it the BTRC will ensure the quality of data, network and services of the operators.

The other part will deal with the customer complaints and ensure compliance, according to Mahmood.

Currently, there is no digital system for the BTRC to monitor the service quality of operators, said a top official of the regulator.

The centre will also help in bringing transparency in the earnings of the operators, said an official of the engineering and operations division of the BTRC that will implement the project. At present, the BTRC struggles to complete its regular task of auditing the operators on time as it has to depend on service-related papers, for which a lot of time and effort is required.

The centre will help to monitor the different telecom services round-the-clock, he said. The monitoring team will then prepare a report, based on which punitive measures will be recommended.

The telecom watchdog has also decided to allocate Tk 10 crore for the centre in its next budget.

Moreover, the BTRC is finalising a new set of regulations under which the telecom and internet service providers will have to pay the penalty for non-compliance with the service standards set by the regulator.

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