Consumers becoming more aware | The Daily Star
12:00 AM, March 16, 2018 / LAST MODIFIED: 12:00 AM, March 16, 2018

Consumers becoming more aware

Incentive prompts them to file complaints: minister

Complaints against food adulteration and businesses that make hefty profit cheating customers are on the rise on the back of awarding complainants 25 percent of the fine realised from a wrongdoer.

Many complainants earned handsome amounts by filing complaints against cheating traders, said Commerce Minister Tofail Ahmed at a seminar in Dhaka yesterday.

Upon receiving complaints from the consumers, the Directorate of National Consumer Rights Protection carries out inspection. It slaps fine on businesses that adulterate food or engage in any fraudulent, deceptive and unfair business practices.

The body pays 25 percent of the realised fine immediately to the complainants.

This initiative has encouraged consumers to be more aware and to lodge complaints against wrongdoers, the minister said.

He spoke at the seminar organised to mark the World Consumer Rights Day at the Osmani Memorial Hall.

The Directorate of National Consumer Rights Protection and the Consumers Association of Bangladesh jointly organised the event.

The minister said the complaints of mixing formalin with foodstuff are not heard thanks to the government's special move against the import of the chemical.

He said the rising number of complaints against the wrongdoers indicates the increased consumer awareness and the stricter enforcement of laws.

The government plans to form committees at divisional, district, and upazila levels to protect consumers' rights.

On the occasion, a rally was brought out from the city's National Museum Square in Shahbagh.

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